How to detect bullshit

Everyone lies: it’s just a question of how, when and why. From the relationship saving “yes, you do look thin in those pants” to the improbable “your table will be ready in 5 minutes”, manipulating the truth is part of the human condition. Accept it now.

I’m positive that given our irrational nature and difficultly accepting tough truths, we’re collectively better off with some of our deceptions. They buffer us from each other (and from ourselves), avoid unnecessary conflicts, and keep the wonderful confusion of our psychologies tucked away from those who don’t care. White lies are the spackle of civilization, tucked into the dirty corners and crevices our necessary, but pretentiously inflexible idealisms create. Small lies prop up and support our powerful truths, holding together the insanely half honest, half false chaos that spins the world.

But lies, serious lies, should not be encouraged as they destroy trust, the binding force in all relationships. One particularly troublesome kind of lie is known as Bullshit (BS). These are unnecessary deceptions, committed in the gray area between polite white lies and complete malicious fabrications. BS is usually defined as inventions made in ignorance of the facts, where the primary goal is to protect oneself. The aim of BS isn’t to harm another person, although that often happens collaterally. For a variety of reasons BS can be hard to detect, which is why I’m offering this missive as a crash B.S. in BS detection. But be warned: to keep you on your toes there are several bits of BS tucked inside this essay which you will have to find for yourself.

Why people BS: a primer

The first lie in the Western canon comes from the same joyful tome as the first murders, wars and plagues: the Old Testament. Despite my distaste for trips into religious texts, this one has supreme tragicomic value.

To recap from the book of Genesis, God tells Adam and Eve not to eat fruit from the tree of knowledge, as pretty as it is, for they’ll die. He wanders off to do some unexplained godlike things, as gods are prone to do, leaving the very tempting, and non pit-bull or electrified fence protected, tree out for all to see. Meanwhile Satan slinks by and convinces Eve apples are good: so she and Adam have an apple snack. God instantly returns, scolds Adam, who blames Eve; resulting in everyone, snakes, people and all, getting thrown out of Eden forever.

Please note that in this tale nearly everyone lied. God lied[1], or was deceptively ambiguous, about the apples (they weren’t fatal), Satan misrepresents the apple’s power, and Adam, approximates a lie in his wimpy finger pointing to Eve. It’s a litany of deception and a cautionary tale: in any book that makes everyone look bad in just a few pages, is it really a surprise how the rest plays out?

People lie for three reasons; the first is to protect themselves. They may wish to protect something they want or need, a concept they cherish, or to prevent something they fear, like confrontation. There is often a clear psychological need motivating every lie.

A well known fib, “the dog ate my homework”, fits the BS model. In the desperate fear driven attempt not to be caught, children’s imaginations conceive amazing improbabilities. Fires, plagues, revolutions, curses, illnesses and absurd reinventions of the laws of physics and space-time have all been summoned by children around the world on the fateful mornings when they find themselves at school, sans-homework. It’s an emotional experience, this need to BS: as logically speaking, the stress of inventing and maintaining a lie is rarely easier than accepting the consequences of the truth.

Which leads to the second reason people lie: sometimes it works. It’s a gamble, but when it works, wow. Did you lie to your parents about girls, boys, fireworks, drugs, grades, or where you were till 2am on a school night? I sure did and still do. My parents still think I’m a famous painter / doctor / professor in London (shhh), and my best friend still believes his high school girlfriend and I didn’t get it on every time I borrowed his car[2]. Even my ever faithful dog Butch used to lie, in his way, by liberating trash from a house-worth of garbage cans, then hiding in his bed, hoping his lack of proximity to the Jackson Pollock of refuse that was formerly my kitchen would be indistinguishable from innocence.

Which gives us the third reason people lie, a truth saints and sinners have known for ages: we want to be seen as better than we see ourselves. Sadly, comically, we also believe we’re alone in both having this temptation, as well as the shame it brings with it (e.g. “We’re not alone in feeling alone“). The secret truth is everyone has moments of weakness: times when fear and greed melt our brains and we’re tempted to say the lies we wish were true. And for that reason the deepest honesty is found in people willing to admit to their lies, or their barely resisted temptations, and own the consequences. Not the pretense of the saints, who pretend, incomprehensibly, inhumanly, to never even have those urges at all.

Ok, enough philosophy: lets get to detection.

BS detection

The first rule of BS is to expect it. Fire detectors are designed to expect a fire at any moment: they’re not optimists. They fixate on the possibility of fires and that’s why they save lives. If you want to detect BS you have to swallow some cynicism, and add some internal doubt to everything you hear. Socrates, the father of western wisdom, based his philosophy around the recognition, and expectation, of ignorance. It’s far more dangerous to assume people know what they’re talking about, than it is to assume they don’t and let them prove you wrong. Be like Socrates: assume people are unaware of their own ignorance (including yourself) and politely, warmly, probe to sort out the difference.

The first detection tool is a question: How do you know what you know?

Throw this phrase down when someone force feeds you an idea, an argument, a reference to a study or over-confidently suggests a course of action. People so rarely have their claims challenged, that asking someone to explain how they know sheds light on whatever ignorance they’re hiding. It instantly diminishes the force of a BS driven opinion. It works well in response to the following examples:

• “The project will take 5 weeks“. How do you know this? What might go wrong that you haven’t accounted for? Would you bet $10k on this claim? $100k?
• “Our design is groundbreaking.” Really? What ground is that? And who, besides the designers/investors, has this opinion?
• “Studies show that liars’ pants are flame resistant..” What studies? Who ran them and why? Did you actually read the study or a two sentence press clipping (poorly) explaining the results? Are there any studies that claim the opposite?

When you ask a flavor of “how do you know what you know?” often they can’t answer quickly. Even credible thinkers need time to sort through their logic, separating assumptions from facts: an an exercise that works in everyone’s favor.

Of course it’s fine to hear: “This is purely my opinion” or “It’s a guess, as we have no data”, but those are far weaker claims that most people, especially if they’re making stuff up, typically make. Identifying someone’s opinion as speculation, rather than fact, disarms the threat of most kinds of BS.

The second tool is also a question: What is the counter argument?
Anyone who has seriously considered something will have seen enough facts
to fit their current argument as well as alternative position: ask for them. It’s a grade school assignment, intended to show there are many reasonable ways to interpret the same set of facts. However, someone who is bullshitting you won’t have researched or thought through anything: they’re making things up. Asking for the counter argument will force them to either back up their position, or to end the discussion until they’ve done due diligence. (If they claim there is no counter argument, end the discussion. They are not only BS’ing you, they think you’re a moron).

Similarly useful questions include: Who besides you shares this opinion? What are your biggest concerns, and what will you do to address them? What would need to change for you to have a different (opposite) opinion?

Time & Pressure

A good thought holds together. Its solid conceptual mass maintains its shape no matter how much you poke, probe, test and examine. But BS is all surface. Like a magician’s bouquet of flowers, it’s pretty as it flashes past your eyes, but its absence of integrity become obvious when you hold it in your hands. Anyone creating BS knows this, and will tend towards urgency. They’ll resist reviews, breaks, consultations or the suggestion of sleeping on decisions before they’re made.

Use time & pressure, the third tool of BS detection, in your favor: never allow big decisions to be mismanaged to the point where they must be made urgently. Ask to withhold judgment for a day, and watch the response. Invite people with expertise you need but don’t have to participate in decisions to add intellectual and domain pressure (Hiring them if necessary. The $500 you pay a lawyer, accountant or consultant to review something effectively becomes a well spent BS insurance fee).

Be a leader in creating an environment unpleasant for BS. If everyone knows the gauntlet of friendly, but rigorous, intellectual curiosity claims must run through, BS will be discouraged while still in the minds of the tempted.

Confidence in reduction

Especially in business and technology, jargon and obfuscation hide huge quantities of BS. Inflated language is a technique of intimidation. The bet is that if you don’t understand what they’re talking about, you’ll feel stupid, or distracted, and give in to the appearance of their superior knowledge. This is, of course, entirely bullshit. To withstand BS you have to have an inner core of self-reliance, holding on to your doubts longer than the BS’er holds onto their charade.

For example:
Our dynamic flow capacity matrix has unprecedented downtime resistance protocols.

If you don’t understand what the hell this means, err on your own side. Don’t assume you’re missing something: assume they are. They’re either hiding something, communicating poorly, or don’t themselves understand what they’re talking about. BS deflating responses include:

• I refuse to accept this proposal until I, or someone I trust, fully understands it.
• Explain this in simpler terms I can understand (repeat if necessary).
• Break this into pieces you can verify, prove, compare, or demonstrate for me.
• Are you trying to say “our network server has a backup power supply?” If so, can you speak plainly next time?

Assignment of trust

The fourth tool of BS detection (derived from the rule of expecting BS) is careful assignment of your trust. Never agree to more than your trust allows. Who cares how confident they are: the question is how confident are you in them? It’s rare that there isn’t
time for trust to be earned. Divide requests, projects or commitments into pieces. It’s not offensive to refuse to take someone’s word if they have no history of living up to it before (especially if they’re trying to sell you something).

And trust can be delegated. I don’t need to trust you, if you’ve earned the trust of people I trust. Anyone skilled in the BS arts has obtained that skill through practice, diminishing the odds that many BS-proof people have been successfully deceived by them in the past. Nothing defuses BS faster than a collective of people that help each other detect and eliminate BS. If a team of people witnesses the complete evisceration of someone’s BS few will attempt it again: they’ll know your world is a BS free zone. Great teams and families help each other detect bullshit, both in others and themselves, as sometimes the real BS we need to fear
is our own.

Footnotes

[1] One popular interpretation of Genesis 2:17 is that God meant “you will be mortal” when he said “you will surely die”, so its not a lie – this is in line with the many who believe in the omnibenevolence of god or the perfect nature of the bible. While I question these positions, they are popular views and deserves mention. Also note: the phrase, “or was deceptively ambiguous”, was added 9/25/2006.

[2] This is of course, complete bullshit. I have never lied to anyone ever.

References

• On Bullshit by Harry G. Frankfurt is a popular book on the subject. It’s a short read, barely 70 pages, but is sadly toned more like a philosophy textbook than the entertaining romp it could have been.
• Why we lie – Short essay summarizing some basic research into the psychology of lies (LiveScience).
• Web economy and Dilbert’s mission statement generators – If the output of these seem all too familiar, run.
• Why smart people defend bad ideas – The older, twisted sister to this essay.
• Bullshit entry at wikipedia.

Photo credits:Bullfighting arena, Razorback’s Ozarks, Tricorder, Bulls for sale.

How to Detect Lies

Become a Lie Detector

Introduction to Detecting Lies:

The following techniques to telling if someone is lying are often used by police, and security experts. This knowledge is also useful for managers, employers, and for anyone to use in everyday situations where telling the truth from a lie can help prevent you from being a victim of fraud/scams and other deceptions.

Warning: Sometimes Ignorance is bliss; after gaining this knowledge, you may be hurt when it is obvious that someone is lying to you.

Signs of Deception:

Body Language of Lies:

• Physical expression will be limited and stiff, with few arm and hand movements. Hand, arm and leg movement are toward their own body the liar takes up less space.

• A person who is lying to you will avoid making eye contact.

• Hands touching their face, throat & mouth. Touching or scratching the nose or behind their ear. Not likely to touch his chest/heart with an open hand.

Emotional Gestures & Contradiction

• Timing and duration of emotional gestures and emotions are off a normal pace. The display of emotion is delayed, stays longer it would naturally, then stops suddenly.

• Timing is off between emotions gestures/expressions and words. Example: Someone says “I love it!” when receiving a gift, and then smile after making that statement, rather then at the same time the statement is made.

• Gestures/expressions don’t match the verbal statement, such as frowning when saying “I love you.”

• Expressions are limited to mouth movements when someone is faking emotions (like happy, surprised, sad, awe, )instead of the whole face. For example; when someone smiles naturally their whole face is involved: jaw/cheek movement, eyes and forehead push down, etc.

Interactions and Reactions

• A guilty person gets defensive. An innocent person will often go on the offensive.

• A liar is uncomfortable facing his questioner/accuser and may turn his head or body away.

• A liar might unconsciously place objects (book, coffee cup, etc.) between themselves and you.

Verbal Context and Content

• A liar will use your words to make answer a question. When asked, “Did you eat the last cookie?” The liar answers, “No, I did not eat the last cookie.”

•A statement with a contraction is more likely to be truthful: “ I didn’t do it” instead of “I did not do it”

• Liars sometimes avoid “lying” by not making direct statements. They imply answers instead of denying something directly.

• The guilty person may speak more than natural, adding unnecessary details to convince you… they are not comfortable with silence or pauses in the conversation.

• A liar may leave out pronouns and speak in a monotonous tone. When a truthful statement is made the pronoun is emphasized as much or more than the rest of the words in a statement.

• Words may be garbled and spoken softly, and syntax and grammar may be off. In other
words, his sentences will likely be muddled rather than emphasized.

Other signs of a lie:

• If you believe someone is lying, then change subject of a conversation quickly, a liar follows along willingly and becomes more relaxed. The guilty wants the subject changed; an innocent person may be confused by the sudden change in topics and will want to back to the previous subject.

• Using humor or sarcasm to avoid a subject.

Final Notes:

Obviously, just because someone exhibits one or more of these signs does not make them a liar. The above behaviors should be compared to a persons base (normal) behavior whenever possible.

Further Reading:

Eye Movement and Lying
How to tell if someone is lying based
on the movements of their eyes.

Body Language and Flirting
Learn how men and women use
non-verbal communication in courtship.

Identify a Lie with 6 Simple Questions

We all fall victim to at least a few lies during the course of our lifetime.  Some lies may be extremely troublesome to our personal wellbeing, while other “white lies” may be far more innocuous.  Either way, a lie is meant to deceive.  So how can we avoid falling victim to a lie in the future?  I believe you can identify a lie or a liar by asking a person 6 simple questions:

A lie can travel halfway around the world
while the truth is putting on its shoes.

- Mark Twain

1. How do you know this? – This is the very first question you should ask someone when they tell you something that you are unsure of.  It immediately uncovers the source of the information and should give insight into whether the bulk of it is based on scientific fact or educated opinion.  Although it seems like a very simple question, it is one of the most demanding questions you could ask someone.  It informs them that you are not a pushover and forces them to backup their claims.
2. What are the major concerns or risks? – Anybody who has performed the proper research on a topic for which they claim to be an expert should also be able to explain their major concerns in vivid detail.  No plan is perfect.  There will always be some level of concern or risk.  If the person claims there is zero risk and no concerns, they are lying to you.
3. Why do you think others might have an opposing view? – There are always a few different ways to interpret a specific set of data.  No matter what side of the argument a person is on, you can be sure that at least one other person has an opposing view.  Once again, if someone has done the proper research they should have a pretty good idea of what creates this opposing view.  Thus, they shouldn’t have any problem explaining it, even if their explanation is merely an educated hypothesis.
4. Can you please explain this in layman’s terms? – A person might use complex terminology in order to sneak a lie past your better judgment.  The idea is that their complex terminology will throw you off, and instead of questioning the information, you move on to prevent yourself from looking naive.  Never look past something you don’t understand.  Get the facts straight.  Make them explain themselves 20 times if necessary until you understand what they are saying.  Until you understand the information, presume that they are wrong even if they sound smart.
5. Do you mind if I sleep on it? – A lie, no matter how complex, is always paper thin from a certain angle.  If you have enough time to analyze the information and look at it from every angle you will eventually see the truth.  When someone lies and looks for you to buy into the information they usually want you to agree on the spot.  They already know that their story won’t check out if you have enough time to analyze it.  If someone is unwilling to let you sleep on the information in order to properly digest it, they are probably lying.  Truth will still be truth in the morning, so there is no reason to rush things unless it isn’t the truth.
6. How confident am I in this person? – This is a simple question that you have to ask yourself.  You should try to determine if this person has any credible references.  Sort out the reasons why you should believe them and why you should not believe them.  Do you personally know anyone who has dealt with this person before?  Think about it mindfully, what does your gut instinct tell you?